Based on what buyers actually ask
Auto-generated tagsFeatureAI-powered
AI knowledge base
An AI knowledge base that keeps every draft factual
AI models know a lot about the world and very little about your products. WriteWorks lets your team upload brand documents, such as product sheets, FAQs, policies and style guides, once per brand. The text is extracted and used by the content editor and Ask AI, so answers and drafts come from your facts instead of guesses.
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Claude and MCP clients The challenge
Why AI gets your product wrong
A model cannot write accurately about what it has never seen.
AI fills knowledge gaps with guesses
Ask a general-purpose model about your pricing, features or policies and it will produce something plausible. Plausible is not the same as correct, and a wrong product claim is expensive to publish.
Product knowledge is scattered
The facts writers need live in product sheets, sales decks, help articles and people's heads. None of it is where the drafting happens.
Everyone works from a different copy
When reference material sits in personal drives, each writer and each AI prompt uses a different version, and terminology drifts from draft to draft.
Third parties hold the citation
Roundups, reviews and forums are quoted ahead of your own pages, and nothing tells you which source displaced you.
The solution
How the WriteWorks knowledge base works
A shared document library, read by the editor and by Ask AI.
Upload product sheets, FAQs, policies and style guides from the knowledge area. Documents are stored per brand on the WriteWorks servers and shared with everyone working on that brand, so the whole team and the AI work from the same source.
WriteWorks extracts the text from PDF, Word (.docx), Markdown and TXT files when you upload them, and shows how many characters it read from each one. A scanned PDF with no text layer is rejected with an explanation rather than stored as an empty file.
The content editor loads your documents as brand facts and terminology when it optimises a draft. Ask AI can list your documents and read the relevant one on demand whenever a question depends on your products, pricing, terminology or guidelines.
Customer story
How teams are winning AI search
From invisibility to category dominance across every major answer engine.
“We retired three legacy tools and rebuilt our motion around WriteWorks. We can finally see our share of voice on the engines our buyers ask, and prove the lift on every run.”
JK
Capabilities
Knowledge base capabilities
Upload, share and write from your own material.
Document upload
PDF, Word (.docx), Markdown or TXT files, up to 5MB each.
Server-side text extraction
Text pulled from each file, with characters read shown per document.
Shared per brand
Every team member on a brand sees and uses the same documents.
Content editor grounding
Document text used as brand facts and terminology when optimising drafts.
Ask AI reads your documents
Ask AI lists and reads the relevant document when a question needs it.
Writing skills
Turn repeatable instructions from your documents into skills the editor applies.
Time savings
What changes when the AI has your documents
Fewer factual fixes, faster answers, consistent terminology.
TaskBeforeWith WriteWorksTime saved
Give the AI your product factsPaste them into every promptUpload once for the whole teamEvery draft
Answer a product question in chatDig through the driveAsk AI reads the document for youSearch time
Keep feature names consistentFix terminology by handTerms taken from source filesEditing time
Included
What's included
Everything in the WriteWorks AI knowledge base.
Upload PDF, Word (.docx), Markdown and TXT documents up to 5MB each
Text extracted on upload, with characters read shown per document
Documents stored per brand and shared with the whole team
Document text used as facts and terminology in the content editor
Ask AI can list and read your documents on demand
Works alongside the six-tab Brand Hub profile
Built for
Who it's for
Teams writing about products the AI does not already know.
Content teams
Write accurately about products without chasing product managers for every fact.
Product marketers
Make the product sheet the source the AI writes from, not a reference nobody opens.
Agencies
Keep each client's product material in its own brand, available to everyone on the account.
Featured story
Keepa
“We closed the share-of-voice gap across every major engine. Our content team now ships citation-ready by default, and we have the proof to show it.”
Read the full story10+ AI platforms
One closed loop
Citation gap
Diagnosed and closed
Precision
Not just presence
FAQ
Frequently asked questions
Everything teams typically ask before getting started.
What is an AI knowledge base?+
An AI knowledge base is a collection of your own documents that an AI model can draw on when it answers or writes, so its output reflects your information rather than only what the model learned in training. It is a simple form of grounding, sometimes called retrieval-augmented generation.
What should I put in my brand knowledge base?+
Anything a writer would need to get the facts right: product and feature sheets, pricing notes, FAQs, policies, help articles, approved claims and style guides. Keep each document focused and current, and remove files that are out of date.
Which file types can I upload?+
PDF, Word (.docx), Markdown and TXT, up to 5MB each. Older .doc files are not supported, so save them as .docx first. Scanned PDFs with no text layer cannot be read and are rejected with a message when you upload them.
Can my whole team use the documents?+
Yes. Documents are stored per brand and shared with everyone working on that brand, so the content editor and Ask AI use the same library whoever is writing.
How is a knowledge base different from the brand profile?+
The brand profile describes the brand: identity, voice, audience, goals, personas and rules. The knowledge base holds the detail the brand profile cannot, such as product specifications and FAQs. WriteWorks uses both when it writes.
Explore more
Keep exploring
Related solutions, adjacent use cases, and platform features.
Give the AI your facts, not its guesses
Upload your brand documents once and WriteWorks uses them in the content editor and Ask AI, for everyone on your team.